Our philosophy is that caring for children is best accomplished when the care is patient- and family-centered. We recognize that children need their families, especially when they are sick or hospitalized. Families, in turn, need to see that their children are being well cared for, and often, families can help with that care or provide necessary information that their children can't.
That is why Wolfson adopted the core concepts established by the Institute for Family-Centered Care, which call for working in direct partnership with patients and family in clinical care and operations.
To advance patient- and family-centered care practices, Wolfson Children's Hospital implemented a Partnership Council. Its mission is to ensure the development of partnerships among patients, families and the health care team to guide clinical and organizational decisions, with the goal of enhancing the quality of care, while improving patient outcomes and safety. The Council's vision is to ensure that every contact with patients and families demonstrates Wolfson's partnership philosophy.
The Partnership Council is comprised of family members of patients, along with professionals from each Wolfson department, including physicians, an educator, a Child Life specialist, assistant nurse managers and RNs, a chaplain, a social worker, a pediatric hospitalist and others. The Partnership Council also oversees Kids Who Care, our children's advisory council, and our Family Advisory Council. We are integrating children and families in all aspects of our operations, including seeking their input on our steering committees and performance improvement committees.
Wolfson has implemented family-centered rounds at the bedside, encouraging family members to participate so they may contribute important medical information, adding another layer of patient safety. Nurses going off shift review their reports with nurses coming on shift at each bedside, with family members present. Family members hear what the nurses communicate to each other, and can ask questions and add to the information. This involvement in the exchange of information gives families a better understanding of their child's treatment, and more satisfaction from being well-informed and involved in the decision-making process.
Our family communication system in patient rooms provides the patient and parent round-the-clock information on who the child's caregivers are and how to contact them, and provides 24/7 parent contact information to caregivers.